Rethinking Hospital Pharmacies Through Smart Technology
What I Observed During My Visits When I visited public healthcare institutions, I paid attention not only to the services but also to how operations were handled behind the scenes. I focused mainly on hospital pharmacies because they are one of the most important parts of patient care. Almost every patient eventually ends up there. What I saw was not poor performance. In fact, I saw hardworking pharmacists doing their best under pressure. However, I also saw long waiting lines, crowded counters, and patients sitting for long periods while waiting for their medications. Some patients looked tired. Some looked impatient. The staff behind the counter were constantly moving, checking papers, counting tablets, and answering questions at the same time. It became clear to me that the issue was not the people. The issue was the system. The workflow relies heavily on manual processes, and as patient volume increases, the system struggles to keep up. From these observations, I identified t...